We’re sorry to hear that you’ve received an incorrect or faulty item. So we can get this sorted for you, please drop us a message at [email protected] with the following info:
* Your name
* Your order number
* Product name & code (this can be found on your shipping email)
* Picture of the fault/incorrect item
Once our team has processed your order and your item is printed and sent out for delivery, you will receive an email to let you know that your order is on its way to you plus a tracking code.
If your order has gone into a payment review, it means the order may have failed. If money has been taken from your account and you have not received an order confirmation email, please contact us at [email protected] as soon as you can.
Simply by clicking on the yellow PayPal button on the product page or at checkout.
You can be assured that shopping with DyneBow is safe! We’re using Paypal, you can pay with your credit card if you don’t have a PayPal account. PayPal provides additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
We have temporarily disabled other payment methods until our affiliate and the rewarding system is compatible.
If you’re missing part of your order, it’s possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please e-mail us ASAP at [email protected]
To make sure you receive your new order ASAP, we’ll start processing your order as soon as we receive it but, as long as your items are not yet in print, you can still cancel your order. When your item is in print we cannot cancel it anymore since it is already being made. To cancel your order, email us at [email protected] Please mention your name in your email and title it: “Cancel order n°: (order number)” and we will take care of it for you.